Returns/Exchanges and Refunds:
Returns and exchanges must be made within 30 days of purchase and will only be accepted with a valid receipt of purchase. Returns or exchanges are not permitted on opened boxes, special or custom orders, close-outs, and odd lots. Defective product may be exchanged, prior to installation, within 30 days of receipt. Installed product is considered accepted by you and may not be exchanged or returned for any reason. All returns are subject to a restocking fee of 25-35%. The exact restocking fee will be determined at the time of return and varies depending on the manufacturer and/or vendor the material came from originally. Shipping and delivery charges in connection with purchase are non-refundable. Shipping costs relating to a return or exchange are your sole responsibility.
For refunds, cash or check purchases will be refunded by check within 5-10 business days; credit or debit card, store credit or gift card purchases will be credited back to the account or tender type used for this purchase.
All cash sales including C.O.D account holders must prepay before material is ordered or transferred.